# Troubleshooting

# Having Trouble Logging into Nanome?

# Open these ports for Firewall

# In order to use the Nanome application, please allow outbound connections to ports 80 and 443 for the following domains:

api.nanome.ai
home.nanome.ai
nanome.ai Additionally, allow outbounds connection for UDP Ports 5055, 5056, 5058 to IP: '13.56.83.235' (public multi-user collaboration server)

# If you are using an Oculus, please allow outbound connections to ports 80 and 443 for the following domains:

oculus.com
facebook.com
fbcdn.net
akamaidh.net Additionally, allow outbound connections for ports 3478 TCP and/or 50000-59999 UDP

# If you want to download files from public protein and drug databases, please allow outbound connections to ports 80 and 443 for the following domains:

https://files.rcsb.org
https://www.drugbank.ca
https://pubchem.ncbi.nlm.nih.gov

# If you are using Steam, please open these ports to log into Steam and download content:

HTTP (TCP port 80) and HTTPS (443)
UDP 27015 through 27030
TCP 27015 through 27030 For generic Steam HTTP/HTTPS requests, your proxy should allow the following domains:
steampowered.com
steamcommunity.com
steamgames.com
steamusercontent.com
steamcontent.com
steamstatic.com
akamaihd.net

# If you are using Nanome Plugin, please allow outbound connections to TCP Ports 8888 and 4530 for this domain:

plugins.nanome.ai

# Oculus for Business Only:

Firewall 443 outbound connectivity to the following URLs:

https://graph.oculus.com
https://graph.facebook-hardware.com
https://graph.facebook.com
https://mqtt.facebook.com
https://my.workplace.com

Oculus for Business FAQ
https://developer.oculus.com/documentation/ofb/latest/concepts/ofb-developer-reference/

# Allow Nanome through firewall

# 2. Click Windows Firewall in the search results. In the resulting Windows Firewall window, click Allow an App or Feature through Windows Firewall.

# 3. In the Allowed Apps window that appears, click the Change Settings button, and then select the check box for Nanome.

If you can't find Nanome in this list, click the Allow another app button, and type in the path to Nanome.exe or click the Browse button and select it.

# Find Nanome.exe if you installed Nanome using Oculus

If you installed Nanome using Oculus, click on the three dots button and click Details. You can find the location of Nanome to the right.

# Find Nanome.exe if you installed Nanome using Steam

If you installed Nanome using Steam, right click on Nanome in the library and click Properties. Select Local Files tab and click Browse Local Files to open the folder containing Nanome.

# 4. Click OK and then click the Close button to close the Windows Firewall window.

# Having Trouble Hearing Anything?