# Troubleshooting
# Having Trouble Logging into Nanome?
# Open these ports for Firewall
# In order to use the Nanome application, please allow outbound connections to ports 80 and 443 for the following domains on any client device:
- api.nanome.ai
- home.nanome.ai
- nanome.ai Additionally, allow outbounds connection for UDP Ports 5055, 5056, 5058 to (DNS: collaboration.nanome.ai or IP: '13.56.83.235') (Nanome's Secure Multi-user Collaboration server)
# If you are using an Oculus, please allow outbound connections to ports 80 and 443 for the following domains:
- oculus.com
- facebook.com
- fbcdn.net
- akamaihd.net
Additionally, allow outbound connections for ports 3478 TCP and/or 50000-59999 UDP
# If you want to download files from public protein and drug databases, please allow outbound connections to ports 80 and 443 for the following domains:
- https://files.rcsb.org
- https://www.drugbank.ca
- https://pubchem.ncbi.nlm.nih.gov
# If you are using Steam, please open these ports to log into Steam and download content:
- HTTP (TCP port 80) and HTTPS (443)
- UDP 27015 through 27030
- TCP 27015 through 27030 For generic Steam HTTP/HTTPS requests, your proxy should allow the following domains:
- steampowered.com
- steamcommunity.com
- steamgames.com
- steamusercontent.com
- steamcontent.com
- steamstatic.com
- akamaihd.net
# If you are using Nanome Plugin, please allow outbound connections to TCP Ports 8888 and 4530 for this domain:
- plugins.nanome.ai
# Oculus for Business Only:
Firewall 443 outbound connectivity to the following URLs:
- https://graph.oculus.com
- https://graph.facebook-hardware.com
- https://graph.facebook.com
- https://mqtt.facebook.com
- https://my.workplace.com
# Tips to use your Oculus Quest in a VPN network
Method 1: VPN-enabled Hotspot from a Windows 10 PC Requirements:
- An existing organizational VPN and VPN software on your PC
- Admin access to your Windows 10 PC
- Have VPN Credentials on hand
- Validate your Wireless card can support this! https://www.quora.com/How-do-i-know-if-i-have-Qualcomm-Atheros-wireless-card
Once all requirements are met, follow these steps to create a VPN-enabled hotspot:
Step 1: Open your VPN Software, Enter your credentials, and connect to your VPN
Verify you have an internet connection through the VPN and check your IP address to validate it changed and note the location/IP for later (https://whatismyipaddress.com/)
Step 2: Hit Windows Key + type Mobile Hotspot
Open Mobile Hotspot and change your wifi name and password then turn on the hotspot
Step 3: Open your Control Panel > Network and Internet > Network and Sharing Center > Change adapter settings.
Step 4. Identify which connection is your Ethernet # with the indicator "Unidentified Network, TAP-<VPNType> Windows Adapter
Step 5: Right click it and go to the Sharing tab
Step 6: Check allow sharing for other users in the network. From the dropdown, select your mobile hotspot connection "Local Area Connection #". It should be labeled as Wifi Direct Virtual Adapter
Step 7: Join the Mobile Hotspot Wifi from your Oculus Quest
Step 8: Verify you have the VPN applied by checking your IP/location (https://whatismyipaddress.com/)
Step 9: Launch and enjoy Nanome behind your firewall!
Oculus for Business FAQ
https://developer.oculus.com/documentation/ofb/latest/concepts/ofb-developer-reference/
# Allow Nanome through firewall
# 1. In the Start menu click Settings, and then enter Firewall in the Find a Setting search box.
# 2. Click Windows Firewall in the search results. In the resulting Windows Firewall window, click Allow an App or Feature through Windows Firewall.

# 3. In the Allowed Apps window that appears, click the Change Settings button, and then select the check box for Nanome.

If you can't find Nanome in this list, click the Allow another app button, and type in the path to Nanome.exe or click the Browse button and select it.

# Find Nanome.exe if you installed Nanome using Oculus


# Find Nanome.exe if you installed Nanome using Steam


# 4. Click OK and then click the Close button to close the Windows Firewall window.
# Having Trouble Hearing Anything?
# Windows Audio Troubleshooting
# Oculus Audio Troubleshooting
# Vive Audio Troubleshooting
# Nanome Audio Troubleshooting
My Windows and Oculus audio are working, but I can't hear anything in Nanome