# FAQ

# What is Nanome?

Nanome is a collaborative virtual-reality molecular modelling tool made for professional researchers working on structures and proteins at the nano scale. Analyze the 3D arrangement of molecules while inside of a protein binding pocket, surround your self in crystal data, or communicate your ligand design to your colleagues in the same virtual room. No matter what you do, Nanome empowers your research and enhances your understanding like no other tools have before. Whether you are a structural biologist, crystallographer, computational chemist, medicinal chemist, or a protein engineer, you will find your daily workflow much more intrigueing and effective in Nanome because of the power of VR.

# What VR headsets does Nanome support?

Nanome is available on the Oculus Rift/S, HTC Vive, Vive Cosmos, Vive Pro, Valve Index, Windows Mixed Reality, Samsung Odyssey+, and the Oculus Quest.

# Where can I download Nanome?

Nanome can be downloaded for free from all major Virtual Reality stores including Oculus (opens new window), Steam (opens new window), and VivePort (opens new window), or directly from https://home.nanome.ai/setup (opens new window). Premium versions with upgraded features are available for purchase from our website at https://nanome.ai/pricing/ (opens new window).

# How to I update Nanome to the latest version?

Please download our Nanome update guide (opens new window) and follow the instructions to update your Nanome software.

# If I don’t have a VR device, can I still use Nanome?

Yes, Nanome has a 2D desktop mode for users without VR devices. In 2D mode, users may join a Nanome room from a 2D interface. A 2D user moves a camera with their mouse and keyboard, enabling them to spectate and record sessions, but cannot interact with structures. 2D mode can be accessed on Steam (opens new window) or if Nanome is downloaded on our website (opens new window). While 2D mode can also be accessed on Oculus, you’ll need to have a headset connected.

# What are the System Requirements to run Nanome in VR?

  • Intel i7 or Xeon
  • GTX 1070 GPU, 1080, 1080Ti, Titan Xp
  • 8GB RAM
  • 256 GB SSD
  • Windows 10 Operating System
  • Intel i7
  • GTX 1060 GPU
  • 8GB RAM
  • 256 GB SSD
  • Windows 10 Operating System

# Can I use Nanome on Mac/Linux?

Nanome does not currently support Mac or Linux. Windows is the primary operating system for using VR headsets and represents the best way to use Nanome. Additionally, Nanome is compatible with the Oculus Quest mobile headset.

# Do I need an Internet connection to use Nanome?

A stable Internet connection is highly recommended when using Nanome, especially when collaborating with other users. Access to the web is also necessary to download structures from databases like RCSB and DrugBank Databases. For solo users with structures stored on their local machines, internet access is not required.

# How many users can join a Nanome session at the same time?

Nanome currently supports up to 20 collaborators in a room. Soon, more spectators will be able to join in 3D.

# What file formats does Nanome support? How can I import them?

Nanome supports .pdb, .sdf, and features limited compatibility with other atomic coordinate files, like .cif. While .pdb or .sdf format are the most stable formats, we are always improving our parser’s ability to handle anomalies.

An exhaustive list of supported file formats includes: .pdb, .cif, .mmcif, .sdf, .mol, .xyz, .mol2, .ccp4, .dsn6, .dcd, .gro, .pqr, .trr, .xtc, .psf, .pse, .nanome, .png, .jpg, .jpeg, .pdf

Structures may be imported directly from RCSB Protein Data Bank, PubChem, DrugBank, and other online databases from the VR Molecular Loading Menu.

We recommend setting Nanome as your default software for opening .pdb files. Double-clicking on any local .pdb will automatically open the file with the Nanome software.

# What services do you offer once I purchase a license? [Enterprise Only]

We provide full support for private data security, database integration, computational plugin integration, plugin development and customization.

# Do you have a site subscription license?

Yes, for Nanome site licenses please contact sales@nanome.ai.

# My company and I are looking to incorporate VR technology into our workflow (research, training, presentations, etc.) and we are interested in trying Nanome. Would it be possible to get a free trial so that our team can experiment with your software and see if it meets our needs?

Of course! We understand that integrating new technologies into existing procedures can take some time. Just email us at sales@nanome.ai so that we can initiate a trial for you. If you'd like to schedule a demo with on our team members, you can submit a request here (opens new window).

# Can I use this for my school?

Yes, please visit https://home.nanome.ai/academic (opens new window) to learn how.

# Can I use plugins with an Academic License?

Currently, plugins are only available with an Enterprise license. We may open up plugins to early adopters in Academic Institutions. Please email support@nanome.ai to inquire about the Nanome Developer Program

# How does the Nanome licensing system work? Isn’t Nanome free?

A limited version of Nanome is free for all users which can be downloaded at any major Virtual Reality store including Oculus (opens new window), Steam (opens new window), and VivePort (opens new window), or directly from https://home.nanome.ai/setup (opens new window). Licenses for premium capabilities can be purchased from the Nanome website https://nanome.ai/pricing/ (opens new window).

# If I purchase multiple licenses, how can I administer them in my class or lab?

One workflow we can recommend is the following: you need to have a Nanome account that acts as the "license administrator". This can be your own Nanome account, or maybe an account mutually maintained by your deparment or lab. This license administrator Nanome account is not required to have a license assigned to it, but it will own all the licenses you intend to use.

You should purchase the licenses from the license administrator Nanome account, or if you need to request a quote from us (opens new window) then be sure to indicate the email address for the license administrator Nanome account. Once your licenses have been allocated (they will be visible in the Licenses section on home.nanome.ai (opens new window) Then, follow the instructions here (opens new window) to assign these licenses to other users. One of the licenses will automatically be assigned to this admin account, but it can be re-assigned to another user. If you don't have existing user accounts, you can also create new Nanome accounts (e.g. "student-1", "student-2", etc.) and then assign the licenses to these accounts.

# I have a coupon code. How do I redeem it?

First, create an account or login at https://nanome.ai/pricing/ (opens new window). Once you are logged in, you will notice a sidebar on the right with various options. Click plans and products and you will see our different premium tiers along with annual and monthly plans on top. Select the plan that your coupon covers. On the next menu, you'll see a form for credit card information as well as a blank to type in your coupon. You will have to put in your credit card information, but the coupon should neglect any actual fee. If your card was charged after the transaction, please contact us directly at support@nanome.ai and we will issue a refund immediately.

# I have requests/ideas for new features, where can I send them?

Please email your requests to support@nanome.ai. We take all our users' feedback seriously, and your idea just might turn into the next big feature in Nanome.

# I am from a country with GDPR, How do I request to Delete or Request to View my customer data?

Please contact support@nanome.ai to Request for the deletion of your customer data or a downloadable version. Please note this is a manual process and will take 2-3 weeks to procure.

Last Updated: 4/22/2022, 10:56:18 PM